Privacy Policy
DATA COLLECTION
Personal Information
We collect the following information when you register for our services:
– Full name
– Company name
– Email address
– Phone number
– Billing address
This information is required to create your account and provide our services. For payment processing, we partner with PayPal and Stripe. We don’t collect or store your credit card details.
Tracking Technologies
We use several tracking technologies to enhance your experience and improve our services:
– Google Analytics
– Meta Pixel
– LinkedIn Pixel
– Drip
These tools collect data to:
– Improve our services
– Personalize your experience
– Send relevant newsletters and announcements
– Optimize our marketing efforts
Automated Data Collection
Our system automatically gathers standard technical information through our marketing pixels and analytics tools, including:
– IP address
– Browser information
– Device details
– Location data (through Google Analytics)
– Platform usage patterns
We track user interactions within our platform to:
– Enhance website functionality
– Improve our services
– Create a better user experience
– Identify areas for improvement
USER ACCOUNT INFORMATION
Account Creation and Security
We offer two ways to create an account:
– Custom password creation
– Google account sign-in
For accounts with custom passwords, we require strong password creation. We use reCAPTCHA to protect against unauthorized access.
Account Management
You can update your account information at any time, including:
– Name
– Company details
– Phone number
– Billing address
Your email address cannot be changed once registered, as it serves as your unique identifier.
Service Access
– Our platform requires an account for all services
– We offer a free trial period for new users
– After the trial, users must select a paid plan to continue access
Verification and Restrictions
We verify all new accounts through email confirmation. To use our platform, you must:
– Be 18 years or older
– Use the platform for marketing purposes
– Complete the email verification process
DATA USAGE
Internal Data Processing
We use your personal information for:
– Accounting and billing purposes
– Website optimization through Microsoft Clarity
– Platform functionality improvements
Marketing Communications
We use data for:
– Platform updates and feature announcements
– Marketing communications about service improvements
– Creating lookalike audiences for targeted advertising
You can opt out of marketing communications at any time.
Automated Account Management
Our system automatically suspends accounts for missed payments.
AI Services and Third-Party Processing
Our platform provides AI services through partnerships with:
– OpenAI
– Anthropic
– Stability AI
– Google
– Amazon AWS
– Serper
– Eleven Labs
While we don’t use your data for machine learning purposes, our AI service providers may process your data according to their privacy policies. Contact them directly for their data processing practices.
Future Data Usage
We may introduce user segmentation in the future. Any significant changes to our data usage practices will be communicated to you through policy updates.
DATA SHARING AND SERVICE INTEGRATIONS
Data Protection Commitment
We protect your contact and billing information. We don’t share or sell this data to third parties.
Service Providers
We partner with these services to deliver our AI platform:
– OpenAI
– Anthropic
– Stability AI
– Google Gemini and Cloud Services
– Amazon AWS
– Serper
– Eleven Labs
These providers process data solely to fulfill your AI requests on our platform. Each service operates under their standard API terms of service.
Data Storage and International Transfers
Our data storage practices include:
– Data storage on Google servers located in the USA
– Processing of all data within the USA
– Data encryption through Google Cloud services
For international clients, your data crosses borders to reach our USA-based servers. We maintain data storage security through Google Cloud’s encryption services.
DATA SECURITY AND RETENTION
Security Measures
We protect your data through:
– Password protection with two-factor authentication (2FA)
– Google Cloud encryption services
– Secure server storage
– Daily encrypted backups retained for 7 days
Data Access Controls
Access to user data is restricted to:
– Chief Operating Officer
– Chief Technology Officer
– Customer Support team
Each team member uses 2FA on a secondary device for system access.
Payment Security
We don’t store credit card information. All payments are processed by:
– PayPal
– Stripe
Data Breach Protocol
If a data breach occurs:
– We will notify all affected users
– Detail the extent of the breach
– Outline steps taken to secure the system
Users are responsible for:
– Protecting their login credentials
– Maintaining secure password practices
– Enabling 2FA on their accounts
Data Retention Policy
We maintain the following retention schedule:
– Account data: 30 days after service termination
– Marketing emails: Until user opts out
– Platform backups: 7 days
Data Deletion Requests
To request data deletion:
- Cancel all active services
- Email bruno@tracebrandbuilding.com
- Specify deletion request
USER RIGHTS AND DATA CONTROL
Data Access
Your personal information is:
– Available instantly in your profile
– Viewable at any time
– Updated in real-time
– Limited to essential account data
Profile Management
You can:
– Update your personal information through your profile
– Modify contact details
– Change billing information
– Review account settings
Data Deletion
To remove your data:
- Cancel your service
- Email a deletion request
- Wait 30 days for complete removal
Marketing Communications
You control your communication preferences:
– Opt out of marketing at any time
– Continue receiving essential account notifications
– Maintain access to financial and billing information
Data Collection
We maintain a minimal data collection policy:
– We collect only essential account information
– No optional data collection practices
– No data sharing with third parties
– No data portability services
LEGAL REQUIREMENTS AND COMPLIANCE
Jurisdiction
Trace Brand Building operates under:
– United States federal law
– Colorado state law
– The laws of the State of Colorado govern this agreement
While our services are accessible worldwide, we:
– Process all services in the United States
– Maintain servers in the United States
– Operate primarily from Colorado
Regulatory Compliance
We maintain compliance with:
– General Data Protection Regulation (GDPR)
– California Consumer Privacy Act (CCPA)
Our compliance measures include:
– Obtaining explicit consent for communications
– Protecting personal data
– Maintaining data processing records
– Providing user data access
– Honoring data deletion requests
– Restricting data sharing
– Implementing security measures
– Maintaining transparency in data practices
Age Restrictions
Our platform requirements:
– Minimum age: 18 years
– No exceptions for underage users
If we discover underage users:
– Account access is immediately suspended
– User data is removed
– We attempt to notify parents/guardians
– No refunds are provided for underage accounts
CONTACT INFORMATION
Privacy Support
For privacy questions or concerns, contact us at:
– Privacy Email: privacy@tracebrandbuilding.com
– General Support: bruno@tracebrandbuilding.com
When contacting us, please include:
– Your account email address
– Your phone number
– Details about your privacy concern
Support Hours and Response Time
– Business Hours: 9:00 AM to 4:00 PM MST
– Response Time: Within 24 hours
– Support Method: Email only
Company Information
– Legal Name: Trace Brand Building LLC
– Product Name: Imagi Vibe Creations
– Privacy Officer: Bruno Jones
“Effective from 1 January 2025”